User Reliability

A handshake is a bond. This section covers in-app communication, the evidence vault, safe conduct, and the limits of Anarblink’s liability.

• Communication: users must use the built-in chat for all job-related discussions.
• Contact sharing: attempting to bypass the platform by sharing phone numbers or bank details in chat to avoid platform security is a violation of these terms.
• The vault: for the safety of both parties, all chat messages and “proof of work” images are stored in our evidence vault.
• Dispute resolution: in the event of a dispute, Anarblink administrators reserve the right to review chat logs and images to determine the outcome of a payment.
• When we look. Anarblink administrators open chat logs and photos only when a report has been made, a dispute has been opened, a payment needs checking, or an account is under investigation. Each time an administrator opens them, it is recorded in our audit log.
• Why it matters: if the job was agreed in the chat, we can see it. If it was agreed on WhatsApp or over the phone, we cannot, and we will not be able to help you in a dispute.

• Prohibited content: users may not send inappropriate, offensive, or illegal images or messages.
• Reporting: users are encouraged to use the “Safety Report” feature to flag scams, harassment, or off-platform payment requests.
• Banning: Anarblink reserves the right to suspend or terminate any account at our sole discretion for violations of safety rules.

• Anarblink is not liable for any loss, injury, or damage resulting from a job arranged through the platform.
• We do not guarantee that workers will complete tasks to a specific standard, nor that employers will provide a safe working environment. Users are encouraged to check ratings and “verified” statuses before engaging.
• Anarblink does not supply, inspect, insure, or take responsibility for any materials, tools, or equipment used on a job. Responsibility for materials rests entirely with the employer and worker, as agreed between them in the job post and chat.
• Where Anarblink is nevertheless found liable for any claim arising from a job, our total liability is limited to the value of the escrow held on that job.
• Nothing in this section limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be limited.

Safety & GPS Shield

The safety of our users is paramount. This section covers governing law and the professional standards expected on every job site.

• These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

• The purpose of this Code of Conduct is to establish a set of standards for day-to-day interactions on the Anarblink platform. By using this platform, all users agree to adhere to these rules to maintain a safe, respectful, and productive environment for the “work handshake”.

• You have 3 days to accept. When an employer chooses you, we tell you by email and in the app. You then have 3 days to open Anarblink and press Confirm. The job has not started until you do.
• What happens if you do not. After 3 days the employer may cancel the offer and give the job to somebody else. Their money is returned to their wallet, less the escrow provider’s cancellation fee. You are not charged anything and you owe nothing — but you lose the job, and repeatedly leaving employers waiting will count against your reputation score.
• If you cannot do it, say so. A message in the chat saying you can no longer take the job is always better than silence. It costs you nothing, it keeps your standing intact, and it lets the employer hire someone else the same day.
• For employers: your money stays in escrow, untouched and still yours, for the whole of that period. Nothing is paid to anyone who has not accepted. Once the 3 days have passed, a Cancel this offer button appears on the job. It releases the escrow, reopens the job with your other applicants still on it, and tells the worker the job has gone elsewhere. The button does not appear before then, because the worker was promised that time.
• The cancellation is not free. Our escrow provider charges a fee to cancel a transaction once it has been funded (currently R8.63), and it may be deducted from the amount returned. We do not add anything of our own on top. This is why the button waits for the deadline rather than sitting there from day one.

• You have 7 days to send proof. Once you press Confirm, you have 7 days to do the job and send a photo showing it is done. If the job itself is booked for longer than that, you get the length of the job plus 2 days instead. The deadline is shown on your home screen.
• We remind you first. 2 days before the deadline we remind you by email and in the app, and the employer is told we have done so.
• Photos in the chat count. If you send your photos in the chat instead of using the Send proof photo button, that is still proof, and the job cannot be taken from you for lateness.
• What happens if nothing arrives. Once the deadline has passed, and at least one day after the reminder, the employer may give the job to someone else. You are not paid for that job, you are not charged anything, and you owe nothing. The employer’s money is returned to their wallet, less our escrow provider’s cancellation fee. If you did do the work, reply to the email we send you with your photos and we will look into it.
• Talking is not the test. You do not lose a job for not replying to messages. What counts is whether the work was delivered. Equally, a friendly chat does not keep a job alive if the work never arrives.
• Held up? Say so. If you need more time, tell the employer in the chat. They are free to wait as long as they like — the button only lets them move on, it never forces them to.

• Commitment integrity: once a job is confirmed via the platform, it constitutes a professional agreement. Punctuality is mandatory. Failing to arrive at the job site, or failing to communicate through the channels provided, will count against your reputation score and may lead to suspension of your account.

• If a cancellation is unavoidable, it must be communicated through the in-app chat as early as possible, and at least 4 hours before the start time.
• Before anyone is hired: nothing has been held, so the employer can simply delete the job. Nothing is charged.
• After hiring, before the worker confirms: the employer may cancel once the acceptance deadline has passed (see “Accepting a Job You Have Been Given” above). The money is returned to the employer’s wallet, less the escrow provider’s cancellation fee.
• Cancelled by the worker: the worker must say so in the chat as early as possible. The job is reopened and the money returned to the employer’s wallet, less the escrow provider’s cancellation fee. Repeated late cancellations lower your reputation score and may lead to suspension.
• Cancelled after work has started: this becomes a dispute and is handled under Section 6.

• Workers must respect the property and privacy of the employer. Employers must provide a safe and clear workspace as described in the job post. Anarblink is not responsible for any damage or misconduct that happens within the property during or after work, and will not be held liable for any damage that may occur.

• The work site pin. An employer may drop a pin showing where a job takes place. This is stored with the job and shown to the worker who has been hired, so that they can find it. It is not shown to applicants who were not chosen.
• Live location sharing is optional and off by default. A worker may switch it on during an active job so the employer can see they are on the way. It can be switched off at any time, it stops when the job ends, and choosing not to share it cannot be held against a worker.
• Directions. When you ask for directions we request your device’s location in order to open a map. That position is used at that moment and is not stored by Anarblink or shared with the other party. You may decline and still be shown where the job is.
• Approximate distance. Where you have set a home area, we use it to show how far a job is from you. Other users see the distance, never your address.
• You can withdraw location consent at any time in your device or browser settings. Some features — directions and distance sorting — will stop working, but nothing else is affected.

• What they are for. A worker may upload photographs of completed work so the employer can see it before releasing payment. They are shown to that employer and stored in the evidence vault described in Section 2.
• Do not photograph people. Photograph the work, not the household, its occupants, or anything unrelated to the job. Photographs of identifiable people who have not agreed to be photographed must not be uploaded.
• How long they are kept. Proof photographs are retained for 12 months after a job is completed, so that a dispute or a chargeback can be investigated. After that they are deleted, except where an unresolved dispute or a legal obligation requires us to keep them longer.
• Who can see them. The employer on that job, the worker who uploaded them, and Anarblink administrators when they are investigating a report or dispute or checking a payment — which is recorded each time. They are not public and do not appear on profiles.

• Payment gateway: to ensure the safety of both parties, all payments must be processed via Anarblink’s escrow wallet. Any transaction arranged outside the escrow wallet is a breach of these terms and may result in suspension or a permanent ban.
• You lose all protection: a job paid off-platform has no escrow, no evidence vault, and no dispute process. If it goes wrong, we cannot help you.

Prohibited Acts

Anarblink maintains a zero-tolerance policy for harassment, discrimination, and off-platform payments — and there are certain jobs that may never be posted here.

Posting or accepting any of the following will result in the listing being removed and may result in a permanent ban. Where the law requires a licence, registration, or certificate, the job may only be posted if the worker actually holds it.

• Anything illegal under South African law, or work intended to help someone break the law.
• Electrical installation work. Under the Electrical Installation Regulations, this may only be carried out by a registered person, who must issue a Certificate of Compliance. General handyman listings may not include it.
• Gas installation work, which likewise requires an authorised person and a Certificate of Conformity.
• Security services requiring PSIRA registration, and debt collection requiring registration with the Council for Debt Collectors.
• Medical, nursing, dental, or pharmaceutical services, or the supply of any scheduled medicine.
• Driving or transport of people or goods where the worker does not hold a valid licence, and a Professional Driving Permit where one is required.
• Firearms, ammunition, explosives, or weapons of any kind, including transport, storage, or repair.
• Sexual services, escort work, or any listing of a sexual nature.
• Work involving anyone under 18 as the worker. Childcare and tutoring may be posted, but the employer accepts full responsibility for vetting the person they hire.
• Listings with discriminatory requirements — for example specifying a race, gender, religion, or nationality for a job where it is not a genuine and lawful requirement.
• Multi-level marketing, recruitment fees, upfront-payment schemes, or any listing that asks the worker to pay to be considered.

• Users are strictly prohibited from soliciting or accepting payments outside of the platform’s payment gateway (e.g. cash, private EFT, etc.). The only exception is a voluntary tip given after the job has been paid in full through Anarblink, as set out under Tips.
• Demanding cash on site for materials, transport, or “extras” is treated as an off-platform payment request and is prohibited under this policy.
• Bypassing the system voids all Safety Shield (SOS) protections, removes your escrow, and leaves you with no dispute process.

• Zero tolerance: Anarblink maintains a zero-tolerance policy regarding harassment, physical violence, verbal abuse, sexual misconduct, and discrimination. Any infringement of this policy places the employer or worker under investigation, and payment may be paused during this time to ensure fair labor practices.
• Prohibited basis: no user shall be discriminated against based on race, gender identity, religion, age, disability, or sexual orientation. Violations invoke the zero-tolerance policy.
• GPS & SOS compliance: the Safety Shield feature is a tool for life safety. Malicious use or “false alarms” will result in immediate account suspension.

• Anarblink belongs to Anarblink (Pty) Ltd. The website, its source code, design, layout, text, logo, the Anarblink name, and the way the platform works are protected by copyright and other intellectual property law. Using the platform gives you permission to use it as intended — nothing more.
• You may not copy the platform. That includes copying, reproducing, or adapting its code, design, text, or features to build a similar service, and passing off any other service as Anarblink or as connected to it.
• No scraping or bots. You may not use bots, scrapers, crawlers, or any automated tool to collect job listings, profiles, prices, or any other information from Anarblink, or to create accounts, apply for jobs, or send messages. Ordinary search-engine indexing of public pages is allowed.
• No collecting other users’ information. You may not gather other users’ names, contact details, or any other personal information from the platform, for any purpose other than the job you are doing together on Anarblink.
• No interfering with the platform. You may not try to get around its security, access parts of it you are not meant to, overload it, or reverse-engineer how payments and escrow work in order to misuse them.
• What happens. Breaking these rules may lead to immediate suspension or a permanent ban, and Anarblink may take legal action, including claiming damages, and may report the matter to the authorities.

Payments & Ethics

Ensuring fair payouts and ethical bargaining between employers and workers.

• Anarblink is founded on the principles of dignity, equity, and transparency. We believe that every South African has the right to work and hire in a market defined by honesty and mutual respect.

The amount shown on a job post is the complete amount that will be paid. It is held in escrow the moment a worker is hired, and it can only change afterwards if both sides agree through Adjust Offer (see Section 1). The following rules therefore apply to every job:

• The job post must say who supplies the materials. Before posting, the employer must state in the job description whether they are providing the materials, tools, and consumables, or whether the worker is expected to bring or buy them.
• If the worker supplies anything, its cost must be built into the posted price. Where the worker is expected to purchase materials, collect supplies, or cover transport for those supplies, the employer must add that cost to the job amount before posting, and the worker must factor it into the rate they accept.
• The price is final. No user may request, demand, or expect any additional money for materials, tools, transport, or supplies once a job has been accepted — whether in chat, on site, or after completion.
• Ask before you start. If the job description does not make the materials arrangement clear, the worker must raise it in the in-app chat before beginning work. Starting a job is taken as acceptance of the posted price as full and final.
• Genuine changes of scope require a new job. If the work turns out to be materially different from what was described, the correct course is to end the current job by agreement and post a new one at the corrected price — not to demand extra money on the existing job.
• Ownership: unless the parties agree otherwise in chat, materials paid for through the job price belong to the employer once the job is complete. Workers retain their own tools and equipment.

• Top-ups are taken on TradeSafe’s own payment page, where you choose the amount and pay by card, instant EFT or ordinary bank transfer. The minimum is R50. Anarblink never sees or stores your card details.
• Bank transfers take longer. Card and instant EFT reach your wallet within minutes. An ordinary bank transfer only arrives once it clears, which can take a working day or two.
• Withdrawals are paid by TradeSafe straight to your bank account. They are processed in scheduled payment runs, so money usually arrives within one to two working days depending on your bank. Anarblink does not pay you by hand and does not hold your money in between.
• The bank account must be in your own name. We cannot pay into a third party’s account. You give these details when you first apply for a job or withdraw, and TradeSafe stores them — Anarblink does not keep your account number.
• Changing your bank account: you can do it yourself from the Withdraw screen with your password. We email you about the change, and withdrawals pause for 24 hours afterwards for your safety. See “Your Bank Details” in Section 1.
• Verification: identity verification may be required before a withdrawal is released. This is a legal obligation under South Africa’s financial rules and applies to everyone.
• Fees: TradeSafe charges a fee for each withdrawal, deducted from the amount you withdraw. This is shown to you before you confirm.
• Incorrect bank details supplied by you are your responsibility. Payment goes to the account you give us.
• Dormant accounts: we will always attempt to return a balance to you. Contact support@anarblink.co.za if you have closed your account and still hold a balance.

• Fair representation: all users must be truthful in their profiles. No user shall, under any circumstance, misrepresent the scope of work or site conditions; violations will be followed by a thorough investigation.
• Fair payouts: we subscribe to the value of “equal pay for equal work”. Payments must reflect the agreed-upon rates without hidden deductions or “scope creep”.
• Honest ratings: ratings must reflect a real job. Trading reviews, rating your own accounts, or threatening a bad rating to extract extra money or free work is prohibited.

• We recognize the inherent value of every individual. Our platform shall never be used for exploitative labor practices. We actively monitor for signs of unfair labor practices and protect the vulnerable within our network.

• Workers on Anarblink are independent contractors, not employees, and set their own rates by choosing which jobs to accept. Nothing in these terms creates an employment relationship — see Section 1.
• Employers are responsible for offering a lawful and fair rate. South Africa’s National Minimum Wage is R30.23 per hour with effect from 1 March 2026, and higher rates apply in certain sectors. While the minimum wage governs employment rather than independent contracting, we expect it to be treated as a floor rather than a target, and employers remain responsible for their own compliance with South African labour law.
• Describing work accurately matters here too. An arrangement that looks like employment in substance — fixed hours, ongoing direction, working only for one employer — may be treated as employment by a South African court regardless of what it is called on this platform. Employers who need that kind of arrangement should employ someone properly rather than use Anarblink.
• We may remove jobs whose rates we consider exploitative, and may suspend accounts that repeatedly post them.
• Workers: you are never obliged to accept a price. If a rate is too low, decline it. If an employer reduces a price after you have started, you may decline the change and open a dispute — see Section 6.

Disputes & Refunds

Most jobs end with a handshake and a payment. When one does not, this is exactly what happens, and how long each step takes.

• 1. The worker marks the job completeProof-of-work photos should be uploaded at this point. They are stored in the evidence vault.
• 2. The employer has 7 daysIn that window the employer must either click “Pay” to release the escrow, or open a dispute. Doing nothing is not a third option.
• 3. On day 7 we step inIf the employer has neither paid nor disputed 7 days after proof of work was sent, we take it up ourselves: we contact the employer, and where the work was clearly delivered we release the escrow to the worker. A worker who has done the job will not be left unpaid because an employer stopped replying. You do not need to ask us — overdue jobs are flagged to us automatically.
• 4. If a dispute is opened, escrow freezesNeither side can move the money while the dispute is open. Both parties are asked for their account in the chat.
• 5. We decide within 5 business daysWe review the job post, the full chat history, and the proof-of-work images, and then release, refund, or split the escrow.

• Employers: press Raise Dispute on the worker’s row in My Posted Jobs. Workers: use Report User in the job’s chat, or email support@anarblink.co.za. Do not click “Pay” first — payment is final and cannot be reversed by us once released.
• A dispute must be opened within 7 days of the job being marked complete. Once the escrow has been released to the worker we cannot recover it — so raise the dispute before day 7, not after.
• Say clearly what was agreed and what actually happened, and attach photographs where relevant.

• The job description exactly as it was posted, including the price and the materials arrangement.
• The in-app chat between the two parties. Agreements made off the platform cannot be considered, because we have no record of them.
• Proof-of-work images, timestamps, and, where the worker enabled it, GPS check-in data.
• The history of both accounts, including previous disputes and reports.

• Full release to the worker — the work was done as described.
• Full refund to the employer’s wallet — the worker never arrived, abandoned the job, or did not do the work at all.
• Partial split — the work was partly done, or the fault lies with both sides. We will explain how we arrived at the figure.
• Refunds are returned to your Anarblink wallet, not to your bank card. You may then withdraw the balance under Section 5.

• Anarblink cannot simply take the money back. Once funds are in escrow they are held by TradeSafe, and no administrator here can move them at will. That is a protection for you, not an inconvenience.
• Formal disputes go to TradeSafe. When a dispute is raised the escrow is frozen and the matter continues through TradeSafe’s own dispute process, in their app. They are independent of both parties and of Anarblink.
• What Anarblink does: we review the job post, the in-app chat and the proof-of-work images, and we make a recommendation. Where both parties accept it, the matter ends there. Where they do not, TradeSafe decides.

• Recommendations are made by Anarblink administrators acting in good faith on the evidence available. We are not a court and we are not an arbitrator.
• Our decision is final on the platform. It does not take away your right to pursue the other party through the courts, the Small Claims Court, or the National Consumer Commission, and it does not remove any right you have under the Consumer Protection Act 68 of 2008.
• Repeated abuse of the dispute process — opening disputes without grounds, or to delay paying — is itself a breach of this Code and may lead to suspension.

• Where a top-up is reversed by the card issuer or bank after the money has been spent on the platform, the account will be frozen until the balance is settled.
• We may hold a withdrawal where we have reasonable grounds to suspect fraud, stolen card use, or money laundering, and we may report it as the law requires.
• Funds held pending an investigation are not forfeited. They are released to whichever party the investigation supports.

Enforcement

These rules only matter if they are enforced. This section explains what happens when the Code of Conduct is broken, how these terms may change, and what we do with your information.

Failure to comply with this Code of Conduct may result in:

• Formal warnings issued to your account.
• Lowered reputation scores, visible to other users on the platform.
• Suspension of your ability to post or accept jobs while a matter is investigated.
• Permanent deactivation of the Anarblink account.

• You may close your account at any time by contacting support@anarblink.co.za.
• Any open jobs must be completed or cancelled, and any wallet balance withdrawn, before an account is closed.

• What we keep: your account details, job history and chat messages. We do not keep identity documents. Identity verification is carried out by TradeSafe, our payment provider, and any documents involved are held by them under their own privacy policy — not by us.
• Bank details: held by TradeSafe, not by Anarblink. We store only the last four digits of your account number so you can tell which account you set up.
• How long: transaction and withdrawal records are retained for 5 years, as South African financial and tax law requires. Chat messages and proof-of-work photographs are kept for 12 months after the job is completed, so a dispute can still be investigated, and are then deleted.
• Your rights: you may ask what personal information we hold about you, ask us to correct it, and ask us to delete it. Send the request to support@anarblink.co.za.
• Information Officer: The Information Officer may be contacted at support@anarblink.co.za.
• Complaints: if you are unhappy with how we handled your information, you may complain to the Information Regulator (South Africa).

• We may update this Code of Conduct as the platform grows or as the law changes. The version number and effective date are shown at the top of Section 1 and in the footer below.
• Changes that cost you more or take away a right — for example a higher fee, a shorter deadline, or less protection in a dispute — will be notified to you in the app or by email at least 14 days before they take effect.
• Changes that only give you more protection, or correct a description so that it matches how the platform actually works, may take effect straight away. You will still be asked to accept them before your next job.
• Continuing to use Anarblink after a change takes effect means you accept the updated terms. If you do not accept them, you may close your account and withdraw your balance.
• Minor corrections such as fixing a typo or clarifying wording may be made without notice.

• When you press the button below, we record your user ID, the version of these terms, the date and time, and the IP address the acceptance came from. This protects both of us: it means neither party can later dispute what was agreed.